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omnichannel

Empower superb, interconnected digital experiences.

Meet customers in the digital channel of their choice, integrating all touchpoints and channels into one: the Unified Inbox. Make every interaction count and provide a truly omnichannel CX experience.

Social media.

Be where your customers are. Manage all your social media interactions and campaigns in one place and build more personal customer relationships. Using uContact’s Facebook & Twitter integrations –and many more to come–, you can handle your followers’ comments, mentions, tags, and direct messages directly from the Unified Inbox.

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Boost customer engagement.

Speed up your social response by managing all your Facebook and Twitter direct messages directly from uContact’s Unified Inbox.

Improve Online Sales.

Respond to all your customers’ comments, tags and questions about your products or services, and turn prospects into clients.

Get an insight on your performance.

Being present where your clients are is very important. But even more important is to be there the right way. That’s why, with uContact, you can get centralized reports regarding your overall social media performance.


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WhatsApp Business.

Create engaging interactions with your clients using uContact’s official WhatsApp Business providers, and be a part of the world’s most popular messaging app. Keep the conversation going and boost your productivity, all with the same user interface!

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Automation & AI.

Use uContact’s native bots to automate your customer interactions across all digital channels. This way, you can intelligently orchestrate your client’s journey and stop wasting time on manually handling interactions. Serve more and deliver faster.

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They are native.

There is no need to integrate with any third-party solution in order to add bots to your omnichannel experience; uContact has its own!

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Simple development.

Develop your own Bots with uContact’s low-code programming, drag & drop system.

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Customizables.

Create your own Bots by customizing their activity workflow according to each digital channel and its needs.

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Different Types.

Give bots the use/s you need: transactional, informational, pre-care, and more. You can even add AI!

Make your customer service more efficient and increase customer satisfaction using our native bots.

Automate all your digital channels:

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Live Assistance WebChat.

Engage in a more personal and practical way. With uContact’s Live Assistance WebChat, you can hold video or voice calls with your clients directly from your website; no app download or plug-in is needed.

Start your conversations directly from your website.

  • Spice things up with images, files & audios.

    Plain text can sometimes be boring or tricky. Improve your interactions with your customers by sharing files, images, videos, and audio directly from your WebChat.

  • Always put the customer first.

    Don’t get caught up in long, complicated, or confusing explanations. With uContact, you can share your screen and simply show your client where to find what they are looking for.

  • Put your WebChat on auto-pilot.

    Tired of answering the same old questions over and over again? Add one of uContact’s native bots to your WebChat and significantly lower your response time.


Email.

Boost your sales and overall CX by moving your email campaigns to uContact. Thanks to this integration, you will be able to handle your customer interactions one-by-one or in bulk using our email presets or creating them yourselves.

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SMS & MMS.

If your customers want to text you, with uContact you can reply. Hold instant, two-way messaging communications with them, from simple SMS interactions to interactive multimedia.

And many more.

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    Unified inbox

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    Web Click-to-Call

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    Omnichannel monitoring

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    Multichannel recording

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    Satisfaction Surveys

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    Native bots

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    Share screen

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    Send files & audios

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    Web video & voice calls

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    SMS & email templates

Get the full list here
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